Consumer Rights and Complaints Information

At Clarity Counseling of Fort Worth, we are committed to transparency, client rights, and high standards of care as we grow our team to serve our community better.

Requesting Your Health Care Records

You have the right to access or obtain copies of your health care records. To request records:

• Submit a written request (via email or mail) that includes:
  • Your full name and date of birth
  • Dates of service
  • Specific records or information requested
  • Preferred delivery method (electronic or paper)

We will acknowledge your request promptly and provide the records within 15 business days (or sooner when required by law). Reasonable copying or retrieval fees may apply; we will inform you in advance if any are involved.

Please direct requests to: (817) 809-8801 or through our secure contact form at https://claritycounselingfw.com/contact.

Contacting Our Licensing Authority

Our providers are licensed by the Texas Behavioral Health Executive Council (BHEC). For questions about professional licensing or to contact the Council:

Visit the BHEC Contact Us page: https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

If you have concerns about billing practices, services, or other consumer protection matters:

File a complaint online with the Texas Attorney General’s Consumer Protection Division: https://www.texasattorneygeneral.gov/consumer-protection

For complaints related to professional conduct, ethics, or licensing, please get in touch with BHEC via the link above.

We value your feedback and are here to address any questions directly whenever possible.